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Return and Exchange Conditions
You may return or exchange an item within 14 days of receiving your order, provided the following conditions are met:
- The item shows no signs of wear or use.
- The original appearance, tags, labels, and packaging are intact.
- The item must be returned in its original packaging, including any gifts or additional accessories.
- Custom-made or personalized items.
- Used or worn items.
- Free returns apply only if the item is defective or damaged.
- If the return is due to size, color, style preference, or other non-quality-related reasons, shipping costs are covered by the buyer.
Processing a Return
To initiate a return, please:
Need help? Reach out—we're happy to assist!
- Email us at alissumclothes@gmail.com with the subject line "Exchange or Return", or
- Contact us via Telegram: +375 292 129 746
- The item must be unworn, unused, and in its original condition (with all tags, labels, and packaging intact).
- Include any gifts or additional inserts that came with the order.
Need help? Reach out—we're happy to assist!
Refund Policy
Once your returned item is received in Minsk, your request will be processed within 2−3 business days. Refunds will be issued within:
Important:
- 14 business days for Belarusian residents
- 30 business days for Russian residents
Important:
- Shipping costs are non-refundable.
- Return shipping is at the customer’s expense.
- All additional fees (including customs duties for international returns) are the customer’s responsibility, based on carrier rates and the regulations of the destination country.
